Date: May 20, 2015
To: All Employees
From: Phil Brown
Re: Learning Resource Network (LRN)
As Mohawk has grown exponentially during the past two decades, one key to the Company’s success has been investments in learning to drive continuous improvement. Whether for line operators to increase their productivity, for sales professionals to leverage product knowledge to boost revenues or for managers to identify ways to improve processes, learning impacts both top line and bottom line growth.
We have continually evaluated the business’ needs to determine where to best allocate learning resources, and, in late April, we convened a strategic planning session to identify key objectives for the next three years. As a result of that meeting of HR and OD leaders from across the U.S. enterprise, we are re-branding the corporate learning team as theLearning Resource Network or LRN. From 2015-2018, the LRN will partner with divisional training teams to build multi-tiered leadership and sales training programs to develop our bench strength and enhance our position as the industry’s preferred provider; build a more robust process improvement program to increase organizational efficiencies; and initiate a formalized “train the trainer” program that will provide facilitators to sustain the success of these initiatives.
The LRN will also continue to administer the learning management system (LMS) and facilitate the push to mobile delivery of LMS content. In the near term, we will launch a formal expansion of our apprenticeship program, which will leverage state funding available through partnerships with local community college to create a significant talent pool for hard-to-fill technical positions. As a result of this innovative project, we have been invited to join the Leaders Program by the National Apprenticeship Office. The LRN and the Technical Project Team are partnering to standardize this program for presentation to each of our locations.
Among other “service packs” the LRN will continue to provide are analyzing proposed training initiatives or existing programs to assess their effectiveness; developing requests for proposals (RFPs) and screening vendors to obtain the best value for the business, whether for software or third-party training resources; and delivering workflow improvement through electronic forms.
The Learning Resource Network represents an excellent internal asset to help the business improve its performance across a variety of areas. It complements the good work being done in all of our divisions and provides a valuable partnership for groups planning to launch new software platforms, introduce new tasks or implement new projects. If you believe that your department can benefit from the LRN’s services, I encourage you to reach out to Jason Crowe for more information.